Refund Policy
Last updated: 18 October 2026
Thank you for enrolling in a course or purchasing digital materials from Creations & Distractions ("we", "us", or "our").
Because our products consist of immediate access to online video lessons, digital templates, and downloadable PDF materials (such as stitch cards and patterns), please read our refund policy carefully prior to completing your purchase.
1. Digital Products & Online Courses
Under applicable consumer law, purchasing digital content normally includes a statutory 14-day right of withdrawal. However, because our courses and downloadable PDFs provide immediate access to proprietary content, templates, and video instruction upon purchase:
By completing your purchase at checkout and accessing or downloading any course material, you consent to immediate delivery of the digital content and acknowledge that you lose your statutory right to cancel or request a refund once access or download has commenced.
All sales of online courses, digital downloads, stitch cards, and PDF patterns are final and non-refundable, except as outlined in Section 2 below.
2. Exceptions and Technical Issues
We want you to have a smooth and enjoyable learning experience. We will issue a full refund or exchange under the following circumstances:
Duplicate Purchases: If you accidentally purchase the same course or digital file twice, please contact us within 14 days with your order numbers, and we will promptly refund the duplicate transaction.
Corrupted or Missing Files: If a downloaded file is damaged, corrupted, or inaccessible, and our support team cannot provide you with a working replacement file within 5 business days of notification.
3. Need Help?
If you experience any technical difficulties accessing your course videos, downloading your PDFs, or accessing your Payhip account, please do not hesitate to get in touch. We are always happy to help you get up and running.
Email: welcome@creations-distractions.com
Website: www.creations-distractions.com
Response Time: We aim to respond to all support inquiries within 24–48 hours, Monday through Friday.